Why negative reviews are valuable

Negative reviews aren’t bad, they’re potential and we all know you can’t please everyone all the time! You can use critical feedback in a positive way to learn from it and improve.

What do I do if I get a negative review?

Respond to critical reviews to build credibility, showcase your customer service, and show that you care about your customers.

Several studies show that a suitable response to a negative review has a more positive effect and builds more trust than five 5 star reviews.